Saturday, June 5, 2010

Something to think about

Ok kids, here's a little grist to chew on: I ain't cheap. Okay, let's back up a bit. If you come to see me for hair services, you can expect that I'll do my absolute best to make sure you step out of the salon looking like a million bucks. You come to me for world class service, I'm going to oblige you. But for the love of peanut butter, don't sit down in my chair and expect me to hand over my time, energy and talent to making you look good and not be willing to give me fair compensation. Notice the word fair in that sentence. There are some places where it costs the equivalent of your mortgage to get your hair done. I don't work in one of those places. But I also don't work at Pro-cuts (no offense to people who do work at Pro-cuts, but people aren't exactly beating down your door for the quality of your work).
You can go to a fast food joint and get a hamburger and fries. Or you could go to Chili's and get the same. The difference? Quality. And you will pay a bit more for the quality of service at a higher end joint because you know that you're going to get more. The same analogy applies here.
What's got my dander up? Someone came in for a variety of services today that involved about three hours of my time and effort (not to mention product). And then they wanted to nickel and dime me for the cost (when they didn't just outright ASK me for free add on services). Please. I might not be the world's best stylist, but I've only ever had ONE person leave my chair unhappy with the results. And it was the second person I ever did professionally, many moons ago. No, I don't expect a tip for my work (you want to tip? That's greatly appreciated but NEVER expected). I do, however, expect that if you walk in looking like death warmed over and you leave looking ready to stop traffic, don't give me a hard time about the cost.